The boring work that keeps refunds down

Hi there, thanks for reaching out — your order {{order}} is in fulfillment. Tracking is not yet assigned. Typical delivery is 8–16 days from the ship date. I'll send an update the moment the carrier scans it again.

Hi there, your parcel not yet assigned is moving slower than usual through customs. This is still in transit and has not been returned. If it has not updated in 5 more days I will reship or refund — your choice.

Hi there, tracking for {{order}} is live: not yet assigned (the carrier). Give it 24h to populate on the carrier site. Thanks for your patience!

Hi there, refund for {{order}} is on the way. Card refunds post in 3–7 days depending on the bank. Sorry for the hassle — if you still want the product I can reship immediately.

Hi there, sorry about that. Send a quick photo of what arrived and I will either reship the correct item today or refund {{order}} in full. No need to return anything.

Hi! We ship within 1 business day. Delivery is typically 8–16 days to the US with full tracking. If it exceeds the window we reship or refund — no hoop-jumping.